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Contacts for Suppliers

To help address any questions or concerns regarding SAP Ariba, below is a list of contacts to help support you along with some frequently asked questions regarding Accounts Payable, invoice status, etc.

Below is a contact list for these specific topics:

Forestry and log invoices

Receipt of payments

Invoice submission via the Ariba network
(Do not send invoices to this email address)

Changes to vendor account information (e.g., email or bank info)

Mailing address for the Accounts Payable Department:

Louisiana Pacific Corporation
Accounts Payable Dept.
414 Union Street, Ste. 2000
Nashville, TN 37219
Tel: 615-986-5600

Accounts Payable FAQs

How should I invoice LP?

Our preferred invoicing method is electronic invoicing via Ariba.
Once you receive a Purchase Order (PO) email notification, click on the Process Order button to get to Ariba. Then, log in and select the option to create an electronic invoice to automatically pull the PO data from the order. Please note that the invoice description and quantity must match the PO (you can add a detailed description if required).

What is the preferred payment method?

LP recommends paying with the ACH method or electronic direct deposit.

How do I create an electronic invoice in Ariba?

Please download the Supplier Ariba Guides for more information.

I cannot use Ariba for online invoicing. How do I submit a paper/PDF invoice?

If you cannot submit an electronic invoice via Ariba, please send it to the Requester, the LP contact listed on the PO, or reach out to Accounts Payable by Accounts Payable contacts. Note: The PO number must be referenced in the email and on the invoice.

When will I receive payment for my invoice?

For this along with other payment- and invoice-related questions, please go to the Accounts Payable contacts. Note: The PO number must be referenced in the email and on the invoice.

I am experiencing problems submitting an Ariba online invoice.

If you do not know how to submit an Ariba online invoice, please see the Supplier Ariba Guide. If you need further assistance submitting it, please contact SupplierEnablement@lpcorp.com. If you cannot submit your invoice through Ariba or if you cannot use online invoicing at all, please reach out to accounts payable via Accounts Payable contacts. (Note: The PO number must be referenced in the email and on the invoice).

My company details have changed. How do I communicate this to LP?

Please contact the person listed as Requestor on your last PO to update your company details.

Why was my invoice was rejected?

To find out why your invoice was rejected by LP, please check the rejection comments visible in Ariba and in the invoice rejection notification. If you have concerns regarding the rejection, you can enquire through Accounts Payable contacts.

What is the difference between a PO and a Purchase Requisition (PR) number?

A PR (format PRXXXXX) number is assigned according to the time the requisition is processed internally in our system. Once it is fully approved, a PO (format POXXXXX) is generated and automatically sent to the supplier. As a supplier, you only need to use the PO number reference on your invoices and on any communication with LP.

What is the expected turnaround time for invoice processing?

A manual invoice processed outside of the Ariba Network with a valid PO number will be processed within 48 hours. Once the invoice is in our system, it will be processed for payment based on the agreed upon terms.