Finding Balance: Building Trust vs. Over-Involving a Client

Building a trusting relationship with a client is much easier said than done. If you are a remodeler who wishes to foster a mutually beneficially relationship, it is critical that you build a strong foundation from the start by being knowledgeable, dependable and honest. Try to follow these steps to build trust.

  • Provide peace of mind without over-involving. The best way to give your client peace of mind is to communicate regularly. When you quickly and thoroughly address remodeling concerns, the client can move forward with confidence. Check in often to make sure you and the client are on the same page so you can meet or exceed expectations. However, avoid over-involving them in the nitty-gritty of the process as it may quickly lead to frustration and project burn-out.
  • Proactively guide customers through the selection process while staying in the driver’s seat. The selection process tends to bog down the remodeling timeline, so let the client know in writing when selections need to be made to keep the project on track. If they become overwhelmed by the choices, simplify the decision by narrowing down the options to three selections you would recommend. Help them to stay focused on products that are within the budget.
  • Work with reputable products. Remodeling clients also trust you to provide them with the best materials within their budget. Stewart Herman, owner of a remodeled 1907 Minneapolis Victorian, relied on the recommendation of his architect when deciding to install LP® SmartSide® siding on the home. “We are quite happy with the way the SmartSide looks on our house because it blends right into the Victorian aesthetic that we see in other houses around,” says Herman. Remodelers can also increase client confidence by choosing products that are backed by a generous warranty and explaining the benefits of the warranty.

Learn More About LP® SmartSide® Products

Would you like to learn about the benefits of quality LP® SmartSide® siding products for your clients and your business? Join the LP BuildSmart Program today. You’ll enjoy proven product training, marketing support and priority lead generation to help your business win.

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Business Advice5 min

When to Use One-Sided LP FlameBlock Versus Two-Sided LP FlameBlock

In the construction process, there are many factors to consider. Among these factors is whether to use one-sided LP® FlameBlock® Fire-Rated Sheathing or two-sided LP FlameBlock sheathing. To help explain the reasons one assembly is used over another, we caught up with Scott Johnson, Manager, Construction Services at LP Building Solutions.

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Trends6 min
2022 Exterior Color Trends: How to Mix & Match Siding Colors

When it comes to your home’s exterior, choosing siding colors is the perfect opportunity to showcase your personal style while enhancing curb appeal. As 2022 unfolds, let’s take a look at this year’s trending exterior house colors and strike inspiration for your next home update.

Business Advice6 min
Build A Stronger Business with LP® Remodelers Edge

At LP, we value partnering with you to build your business. We seek to provide not only one of the most durable siding materials available, LP® SmartSide® Trim & Siding, but also the support you need to operate a thriving business with our product. That’s why we’re excited to announce that the LP® BuildSmart™ Preferred Contractor Program is now LP® Remodelers Edge.

Business Advice6 min
Top 3 Different Types of Clients in Construction

For insight on navigating client concerns and relationships, we called on Brad Leavitt, President at AFT Construction, for his perspective on how to deal with different customers in construction that lead to strong end results. First, let’s look at a few types of clients you’re most likely to see.