Louisiana-Pacific Corporation (LP) takes your personal privacy seriously. Because we value our relationships with our customers and others who visit our site, we do not sell personal information or share it with any organizations outside LP and its subsidiaries, affiliates and representatives, unless required by law or as disclosed to you before the information is collected.
LP may use or disclose the personal information collected for one or more of the following business purposes:
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns, monitor and improve our responses.
- To better understand your purchasing habits and needs.
- To help us understand how we can improve our websites, products and services.
- To inform you about special promotions or contact you to ask for your opinion or willingness to participate in certain events.
For certain promotions or product requests, we may share your information with an outside order fulfillment representative for the sole purpose of fulfilling your order. These companies are carefully selected by LP and also take the protection of your personal information seriously.
How Personal Information is Collected
Information Collected Automatically
Some information is automatically received and sometimes collected when you visit our website. This information may include some or all of the following items: the name of the domain and host from which you access the Internet, including the Internet Protocol (IP) address of the computer you are using and the IP address of your Internet Service Provider; the type and version of Internet browser software you use and your operating system; the date and time you access our site, the length of your stay and the specific pages, images, video or forms that you access while visiting the site; the Internet address of the website from which you linked directly to our website, and if applicable, the search engine that referred you and any search strings or phrases that you entered into the search engine to find this site; and demographic information concerning the country of origin of your computer and the language(s) used by it.
We use this information to monitor the usage of our website, assess its performance, ensure technological compatibility with your computer, understand the relative importance of the information provided on our website and conduct statistical analyses on visitors’ usage patterns and other aggregated data. We also want to better understand the interests of our users in order to customize the user experience on the website and/or other sites users may visit.
Information Collected via Cookies
Information Collected Using Pixel Tags
Pixel Tags are transparent graphical images placed on a website. We use these items on our website to permit us to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Social Media Pages
Information You May Actively Submit Through Our Website
For most of the browsing on our website, we neither require nor collect “User Information” (for example, your name, address, phone number, e-mail address). You can browse our Website and take as much time as you want to review our services without having to submit such User Information. In the following instances, however, we do need you to actively submit User Information when: (1) you want to contact us via electronic means or website submission; (2) you enter a contest or sweepstakes; or (3) you join our customer loyalty programs and/or email lists. E-mail or other forms of electronic communication, including website submission, are not ever fully secure or error-free. Therefore, we cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.
Protecting Personal Information
Privacy has always been important to LP. We use appropriate technical and managerial procedures to protect your personal information and to prevent its disclosure outside of LP. Only those authorized by LP will be granted access to your personal information.
In addition to careful consideration about what information you share and who you share it with, we recommend as applicable that those providing personal information maintain good security habits. These include protecting and regularly changing your passwords, using computer virus protection, logging off when you finish using your computer, and considering the use of file or email encryption programs.
California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) and certain other states provide their residents with rights to receive certain disclosures regarding the collection, use, and sharing of personal information. If you are a California resident, under the California Consumer Privacy Act, effective January 1, 2020, you have the right to request:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- The business or commercial purpose of collecting or selling personal information;
- The categories of third parties with whom we share or sell personal information;
- The categories of personal information about you that we have sold (if applicable); and
- The specific pieces of personal information we have collected about you.
Additionally, you have the right to request deletion of your personal information, the right to opt out of the sale of your information (if applicable) and the right not to be discriminated against for exercising any of your CCPA rights.
To make a CCPA request, please follow the instructions described above under “Managing Your Information.” In addition to reaching us via the contact information set forth above, you may submit your request using our website form located at https://lpcorp.com/about-lp/about/contact-us. Our toll-free number is 1-888-820-0325.
Requesting and Managing Your Information
LP is committed to facilitate the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your information and the right to opt out of the sale of your Information (if applicable) or the receipt of future Marketing Communications. We will make every reasonable effort to investigate and correct any issues promptly.
If you would like to make a request, cancel your account or request we delete or no longer use your account information, you may:
- Send an e-mail with your request and current contact information to: firstname.lastname@example.org
- Call us at 1-888-820-0325
- Send a request in writing with your current contact information to:
LP Corporate IT (Attn: Webmaster)
805 SW Broadway, Suite 900
Portland, OR 97205
We will take appropriate steps to implement your request, however due to production, mailing and system timelines, it may take up to 10 business days for e-mails or 30 calendar days for mail. Until that change takes effect, you may still receive or not receive Marketing Communications from us.
You may also “opt out” of receiving Marketing Communications from us by clicking on the “unsubscribe” link on the communication.
You may be able to disable Cookies through your browser settings, but if you delete or disable cookies, you may experience interruptions or limited functionality in certain areas of the website.